Please read these terms carefully before using our platform.
By accessing and using the Spotless Markets platform, website, and mobile application (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform. Your use of the Platform constitutes your acceptance of these Terms, including any updates or modifications we may make from time to time.
Spotless Markets LLC ("Company," "we," "us," or "our") operates the Spotless Markets platform as a technology marketplace that connects customers seeking cleaning services with independent cleaning service providers ("Operators"). The Platform is a marketplace facilitator that provides the technology, infrastructure, and tools to enable connections between parties. The Company is not a cleaning service provider and does not directly perform or employ individuals to perform cleaning services.
The Platform provides services including, but not limited to: service discovery and booking functionality, payment processing, communication tools between customers and operators, rating and review systems, and customer support. Users of the Platform consist of customers seeking cleaning services ("Customers") and independent cleaning service providers ("Operators").
To use the Platform, you must create an account and provide accurate, current, and complete information. You are responsible for:
You must be at least 18 years of age to create an account and use the Platform. By creating an account, you represent and warrant that you are at least 18 years old and have the legal authority to enter into these Terms.
We reserve the right to suspend or terminate any account that we reasonably believe violates these Terms or poses a risk to the Platform or other users.
Spotless Markets operates as a marketplace platform. It is essential to understand the following:
Booking Process: Customers may browse available services on the Platform and submit booking requests. Operators may accept or decline booking requests. A binding agreement for services is formed when an Operator accepts a Customer's booking request.
Service Fulfillment: Operators are solely responsible for providing the agreed-upon services. The Company does not perform services and does not guarantee that any particular booking will be completed or completed to the Customer's satisfaction.
Customer Responsibilities: Customers agree to provide accurate information about their service needs and locations. Customers must ensure that the service location is accessible and that they have authorization to allow the Operator to enter the property.
Operator Responsibilities: Operators agree to provide services as described, arrive at the agreed-upon time (or within a reasonable timeframe), conduct themselves professionally, respect the Customer's property, and comply with all applicable laws and regulations.
Communication: Customers and Operators may communicate through the Platform's messaging system. The Company provides these communication tools as a convenience but does not monitor all communications and is not responsible for the content of messages between users.
Marketplace Facilitation: The Company acts as a marketplace facilitator and payment processor. When a booking is completed, the Customer's payment is processed through the Platform. The pricing displayed includes the base service cost plus any applicable marketplace fees charged by the Company.
Marketplace Fees: The Company charges a percentage-based marketplace fee on each completed transaction. This fee is disclosed to Customers before they confirm their booking and is non-refundable for completed services that meet quality standards as defined in our Refund Policy.
Payment Processing: Payments are processed securely through third-party payment processors. By booking a service, you authorize the Company and its payment processors to charge your payment method for the full amount of the service plus applicable fees.
Operator Payouts: Operators receive payouts for completed services, less the Company's marketplace fee and any applicable refunds or chargebacks. Payouts are processed weekly according to our payment schedule. Operators must maintain valid banking information to receive payouts.
Taxes: Customers are responsible for any applicable sales taxes, and Operators are responsible for reporting and paying any income taxes owed on their earnings. The Company does not calculate or withhold taxes on behalf of Operators.
For complete information regarding cancellation rights, policies, and procedures, please refer to our Cancellation Policy. By using the Platform, you agree to be bound by the cancellation terms outlined in that policy.
The cancellation policy outlines when cancellations may be made without charge, when cancellation fees apply, the refund process, and the responsibilities of both Customers and Operators in the event of a cancellation.
For complete information regarding refund eligibility, refund processes, timelines, and disputes, please refer to our Refund Policy. By using the Platform, you agree to be bound by the refund terms outlined in that policy.
Generally, refunds are available when services are not performed, when significant quality issues occur, or for unauthorized charges. Refunds for completed, satisfactory services are not available under our standard policy.
You agree that you will not use the Platform for any unlawful purpose or in any way that violates these Terms. Prohibited conduct includes, but is not limited to:
We reserve the right to investigate and take appropriate action against users who violate these terms, including suspension or termination of their account and removal of content.
Platform Ownership: The Platform, including all content, features, software, code, designs, graphics, and materials, is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose.
User Content: By posting content on the Platform (including photos, reviews, messages, and service descriptions), you grant the Company a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, display, and distribute your content. You represent that you own or have the right to use all content you post.
Trademarks: "Spotless Markets" and related logos and marks are trademarks of Spotless Markets LLC. You may not use these trademarks without our prior written permission.
Restrictions: You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or sell any content, code, or materials obtained from the Platform.
Disclaimer: THE PLATFORM IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PLATFORM OR SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Service Performance: The Company does not guarantee that any particular booking will be fulfilled, that services will be completed as expected, that operators will arrive on time, or that service quality will meet your expectations. The Company is not responsible for operator conduct, service quality, property damage, injuries, or any other issues arising from services provided by operators.
Marketplace Role: As a marketplace facilitator, the Company is not a party to service agreements between Customers and Operators. The Company is not responsible for disputes between parties regarding services performed or services quality.
Limitation of Damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SPOTLESS MARKETS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cap on Liability: OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS LESS.
Applicable Law Limitations: Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. If you are located in such a jurisdiction, the above limitations may not fully apply to you, but we will limit liability to the maximum extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and successors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:
Informal Resolution: If you have a dispute with the Company or another user, we encourage you to first attempt to resolve it informally by contacting us at legal@spotlessmarkets.com. We will work with you in good faith to resolve reasonable disputes.
Binding Arbitration: If we cannot resolve your dispute through informal means, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Ohio or at another mutually agreed location. Either party may initiate arbitration by providing written notice to the other party.
Exceptions: Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to prevent infringement of intellectual property rights or to enforce confidentiality obligations.
Class Action Waiver: YOU AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. YOU AGREE NOT TO PARTICIPATE IN CLASS ACTIONS OR COLLECTIVE ACTIONS AGAINST THE COMPANY.
These Terms are governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Ohio for the resolution of any legal dispute that is not subject to arbitration.
The Platform may integrate with or link to third-party services, including payment processors, communication platforms, and analytics services. These third-party services are subject to their own terms of service and privacy policies. We are not responsible for the performance, accuracy, or practices of third-party services. Your use of third-party services is at your own risk and subject to those services' terms.
We may modify these Terms at any time by posting updated terms on the Platform. Your continued use of the Platform following the posting of updated Terms constitutes your acceptance of the modified Terms. We will make commercially reasonable efforts to notify you of material changes, but your responsibility is to review these Terms periodically. If you do not agree to any modifications, your sole remedy is to discontinue using the Platform.
We reserve the right to modify, suspend, or discontinue the Platform or any portion thereof at any time with or without notice. We will not be liable for any modification, suspension, or discontinuation of the Platform or any services provided thereon.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, shall be severed. The remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, Refund Policy, Cancellation Policy, and Operator Agreement (if applicable), constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements and understandings. There are no other terms, conditions, representations, or warranties, express or implied, except as set forth in these documents.
The failure of the Company to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.
If you have questions about these Terms or need to report a violation, please contact us:
Spotless Markets LLC
Email: legal@spotlessmarkets.com
State: Ohio, USA
Website: www.spotlessmarkets.com
These Terms of Service are effective as of March 26, 2026, and were last updated on that date. Your continued use of the Platform indicates your acceptance of these Terms.