Terms and conditions for cleaning service providers on the Spotless Markets platform.
This Operator Agreement ("Agreement") is entered into between Spotless Markets LLC ("Company," "we," "us," "our") and you, a cleaning service provider ("Operator"), on the date you first use the Spotless Markets platform (the "Effective Date"). This Agreement establishes the terms and conditions under which you may provide cleaning services to customers through the Spotless Markets marketplace.
By creating an Operator account, submitting your profile, or accepting any booking through the Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Agreement. If you do not agree to these terms, you may not use the Platform as an Operator.
It is fundamental to this Agreement that you are an independent contractor, not an employee, agent, or representative of Spotless Markets LLC. This relationship is critical and must be understood by all parties:
You retain complete control over:
As an independent contractor, you are not entitled to:
You are responsible for obtaining your own insurance, managing your own business expenses, and handling your own tax obligations.
Your relationship with the Company is strictly commercial. You are operating an independent cleaning service business, and the Platform is a marketplace facilitator that connects you with customers. You are not incorporated into the Company's business operations, decision-making, or governance.
To maintain your Operator account and continue using the Platform, you agree to:
General Liability Insurance: You must maintain current general liability insurance coverage with a minimum of $1,000,000 in coverage. This insurance must cover bodily injury, property damage, and personal injury that may occur while you perform services.
Proof of Insurance: You must provide proof of current insurance when requested by the Company. Insurance documentation must be current and valid.
Insurance Acceptance: Your insurance policy must be acceptable to the Company and must list the Company or customer as an additional insured if requested.
No Insurance Coverage: The Company does not provide any insurance coverage for you, your equipment, your vehicle, or services you perform. You are solely responsible for all insurance and liability related to your business.
Mandatory Background Check: You must undergo a background check conducted by a third-party screening service selected by the Company. The background check will include:
Clearance Standard: You must pass the background check with no disqualifying criminal history, sex offender registry matches, or other concerning records.
Ongoing Compliance: You must notify the Company immediately if you are arrested, convicted, or charged with any crime during your use of the Platform. A criminal incident may result in immediate account termination.
Cost: The cost of the background check will be deducted from your first payouts or charged to your account.
You agree to maintain professional standards in all interactions with customers and the Company:
You agree to comply with all applicable federal, state, and local laws and regulations in your provision of cleaning services, including:
The Company is not responsible for ensuring your legal compliance, and violations may result in account termination and legal action.
You agree to provide accurate, current, and complete information in your Operator profile, including:
You must update your account information promptly if anything changes. Providing false information may result in account termination.
You agree to perform cleaning services with professional quality standards:
Platform Access: The Company grants you a non-exclusive, non-transferable, revocable license to use the Platform solely for the purpose of offering and providing cleaning services to customers.
Account Credentials: You are responsible for maintaining the confidentiality of your login credentials and password. You are responsible for all activity occurring under your account.
Prohibited Activities: You agree not to:
Marketplace Fee: The Company charges a marketplace fee of [PERCENTAGE]% on each completed transaction. This fee covers the Company's costs for the Platform, payment processing, customer support, and marketplace facilitation. The fee is deducted from the service payment before your payout.
Fee Transparency: The marketplace fee is clearly displayed to customers before they book your service, so customers understand the full cost structure.
Payment Processing: Customer payments are collected by the Company through secure payment processors. You are not directly paid by customers through the Platform.
Payouts: Your earnings (service payments minus marketplace fees, refunds, chargebacks, and other deductions) are paid out to your designated bank account on a weekly basis, typically on Fridays. Payouts are processed automatically if you have valid banking information on file.
Minimum Payout: A minimum balance of $10 must be accumulated before a payout is processed. If your balance is below $10 at the end of a payout period, funds will be carried forward to the next week.
Bank Account Requirements: You must maintain a valid bank account in good standing to receive payouts. If a payout fails due to invalid banking information, the funds will be held until valid information is provided.
Tax Reporting: The Company will issue a 1099-NEC form at the end of the tax year for total earnings of $600 or more (or as required by law). You are responsible for reporting all earnings on your tax return and paying any applicable self-employment taxes.
No Refunds of Fees: Marketplace fees are non-refundable. Once a transaction is completed and fees are deducted, fees are retained by the Company regardless of subsequent disputes or refunds issued to customers.
Customer Refund Impact: If a customer requests a refund due to your non-performance, no-show, or service quality issues, the refund amount will be deducted from your account. If your account balance becomes negative due to refunds, future payouts will be withheld until the negative balance is resolved.
Chargeback Liability: If a customer initiates a chargeback with their credit card company, you may be liable for the chargeback amount plus a chargeback fee imposed by the Company. The Company will attempt to dispute the chargeback, but if unsuccessful, the liability will be deducted from your account.
Dispute Right: If a refund is deducted from your account, you have the right to dispute the refund decision by submitting evidence and a detailed explanation to the Company within 7 days of notification.
Use of Brand: While using the Spotless Markets platform to provide services, you may use the "Maid Spotless" or related branding to identify yourself. This branding may be used in marketing, customer communications, and service provision with the Company's approval.
Platform-Only Branding: The Maid Spotless branding may only be used in connection with services provided through the Platform. You agree not to use this branding for services provided outside the Platform or if your Operator account is terminated.
Brand Compliance: If you use the Maid Spotless brand, you must comply with the Company's branding guidelines and standards. Misuse of the brand may result in account suspension.
Termination of Branding Rights: Upon termination of this Agreement, your right to use the Maid Spotless brand immediately ceases.
No Direct Solicitation: While you are an Operator on the Platform, you agree not to solicit Platform customers to conduct cleaning services outside the Platform or through a competing service. This non-solicitation applies to current customers you have interacted with through the Platform.
Duration: This non-solicitation obligation continues for 12 months after you cease being an active Operator on the Platform (either by voluntary departure or Company termination).
Platform Requirement: Any cleaning services you provide must be conducted through the Platform, where both parties have agreed to be bound by the marketplace terms.
Platform Ownership: The Platform, including all software, code, design, features, and content, is owned by or licensed to the Company and protected by copyright and intellectual property laws. You retain a limited license to use the Platform only as an Operator.
Your Content: By posting content on your Operator profile (including photos, descriptions, service information, and communications), you grant the Company a non-exclusive, royalty-free, perpetual right to use, display, and reproduce your content on the Platform.
Restrictions: You agree not to copy, modify, distribute, reproduce, or create derivative works from the Platform or any Company content.
The Company may immediately terminate this Agreement and your Operator account for the following reasons:
Notice: For non-immediate termination, the Company will provide written notice of the grounds for termination and an opportunity to remedy the issue within a specified time period (typically 7-14 days). Immediate termination may occur without notice for serious violations.
You may voluntarily terminate this Agreement at any time by providing written notice to the Company at legal@spotlessmarkets.com. Voluntary termination becomes effective immediately upon notice, and you will no longer be able to accept new bookings. Outstanding earnings will be paid out according to the standard payout schedule.
Upon termination of this Agreement:
The Company is not responsible for:
You are responsible for obtaining appropriate liability insurance to cover risks associated with your service provision. The Company's Platform does not provide insurance coverage for you.
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to:
Confidential Information: You agree to maintain the confidentiality of:
Use Restrictions: You may only use customer information for the purpose of performing the agreed-upon services. You may not sell, share, or use customer data for any other purpose without explicit consent.
Duration: These confidentiality obligations continue indefinitely, even after termination of this Agreement.
Informal Resolution: If you have a dispute with the Company, we encourage you to first attempt informal resolution by contacting us at legal@spotlessmarkets.com. We will work with you in good faith to resolve reasonable disputes.
Binding Arbitration: If informal resolution is unsuccessful, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its rules. The arbitration shall be conducted in Ohio or at another mutually agreed location.
Class Action Waiver: You agree that any arbitration will be conducted on an individual basis and not as a class action, collective action, or representative action.
This Agreement is governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. You agree to submit to the jurisdiction of the courts located in Ohio for resolution of any legal dispute.
Company Authority: The Company reserves the right to amend or modify this Agreement at any time by posting updated terms on the Platform. Your continued use of the Platform as an Operator following the posting of updated terms constitutes your acceptance of the modified Agreement.
Material Changes: For material changes, the Company will provide reasonable notice to you through email or Platform notification.
Your Remedy: If you do not agree to modifications, your sole remedy is to terminate this Agreement and discontinue use of the Platform as an Operator.
This Operator Agreement, together with the Terms of Service, Privacy Policy, Cancellation Policy, and Refund Policy, constitutes the entire agreement between you and the Company regarding your use of the Platform as an Operator. This Agreement supersedes all prior agreements and understandings.
If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, shall be severed. All remaining provisions will remain in full force and effect.
For questions about this Operator Agreement or to report violations, contact:
Spotless Markets LLC
Email: legal@spotlessmarkets.com
State: Ohio, USA
Website: www.spotlessmarkets.com
This Operator Agreement is effective as of March 26, 2026, and was last updated on that date. By continuing to use the Platform as an Operator, you agree to all terms of this Agreement.