Your privacy is important to us. Learn how we collect, use, and protect your information.
Spotless Markets LLC ("we," "us," "our," or "Company") operates the Spotless Markets platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and mobile application, including all associated features and functionality (collectively, the "Platform").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform. By accessing and using the Platform, you signify that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
We collect information about you in a variety of ways. The information we may collect on the Platform includes:
Account Registration Information: When you create an account, we collect information such as your name, email address, phone number, password, date of birth, and profile photo.
Payment Information: To process payments, we collect payment card information, billing address, and payment method details. Payment processing is handled by secure third-party payment processors, and we do not directly store complete credit card numbers.
Service-Related Information: When you book or provide cleaning services through our Platform, we collect service location details, service preferences, availability schedules, service history, customer feedback, ratings, and photos of completed work.
Communication Information: We collect any messages, communications, support inquiries, and feedback you send through our Platform's messaging system or customer support channels.
Operator-Specific Information: If you are a cleaning service operator, we collect additional information including insurance details, background check information, business license information, tax identification numbers, banking information for payouts, and insurance documentation.
Device Information: We collect information about the devices you use to access the Platform, including device type, operating system, unique device identifiers, device IP addresses, and mobile network information.
Usage Data: We automatically collect information about your interactions with the Platform, including pages viewed, features used, services searched for, time spent on pages, clicks, and navigation patterns.
Location Information: With your permission, we collect precise location data when you use the Platform to facilitate service bookings and connect you with nearby operators. You can control this through your device settings.
Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and to remember your preferences. This includes both session-based and persistent cookies.
We use the information we collect for various purposes, including:
We may share your information in the following circumstances:
We share information with third-party service providers who assist us in operating the Platform and conducting our business, including payment processors, hosting providers, customer service platforms, analytics providers, and marketing partners. These service providers are contractually obligated to use your information only as necessary to provide services to us.
To facilitate the marketplace, we share information necessary to complete service bookings with both customers and service operators. This includes sharing your location, booking details, and contact information between parties to enable service delivery. We do not share personal financial information or payment details beyond what is necessary for transaction processing.
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
If the Company is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
We may share aggregated and de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes without restriction.
We do not sell, trade, or rent your personal information to third parties for their independent marketing or business purposes. We do not share financial information, payment card data, or sensitive personal information beyond what is necessary to provide services.
We implement comprehensive physical, electronic, and procedural safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, and destruction. Our security measures include:
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
We retain personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period varies depending on the type of information and the context of processing:
When information is no longer needed, we securely delete or anonymize it, except where we are required to retain it by law or for legitimate business purposes.
Depending on your jurisdiction, you may have certain rights regarding your personal information:
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.
You have the right to request correction of inaccurate or incomplete personal information in our records.
You have the right to request deletion of your personal information, subject to certain exceptions such as when we need to retain information to comply with legal obligations or complete transactions.
You may opt out of receiving promotional emails by clicking the "unsubscribe" link in our communications or by contacting us directly. Please note that even if you opt out of promotional communications, we will continue to send you transactional and service-related messages.
You have the right to request that we provide your personal information in a structured, commonly used, and portable format that you can transfer to another service provider.
To exercise any of these rights, please submit a written request to legal@spotlessmarkets.com. We will verify your identity before processing your request and will respond within 30 days (or as required by applicable law). You have the right not to be discriminated against for exercising your privacy rights.
We use cookies and similar tracking technologies to enhance your experience on the Platform. This includes:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect the functionality of the Platform. We also respect Do-Not-Track signals when applicable.
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will promptly delete such information and terminate the child's account. If you believe we have collected information from a child under 18, please contact us immediately at legal@spotlessmarkets.com.
The Platform may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information or using those services.
Our Platform is based in the United States. If you access the Platform from outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries. These countries may have data protection laws that differ from your home country. By using the Platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your home country.
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale or sharing of personal information, the right to correct inaccurate personal information, and the right to limit use and disclosure of sensitive personal information. To exercise these rights, please contact us at legal@spotlessmarkets.com. We will not discriminate against you for exercising your California privacy rights.
If you are located in the European Union, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR). These rights include the right to access, rectify, erase, restrict processing, data portability, and to object to processing. We base our processing on your consent, our legitimate interests, contractual necessity, or legal compliance. You have the right to lodge a complaint with your supervisory authority. To exercise GDPR rights, please contact us at legal@spotlessmarkets.com.
We may update this Privacy Policy from time to time to reflect changes in our privacy practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after any modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Spotless Markets LLC
Email: legal@spotlessmarkets.com
State: Ohio, USA
Website: www.spotlessmarkets.com
We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
This Privacy Policy is effective as of March 26, 2026, and was last updated on that date. All previous versions are superseded by this version.